Yahoo acknowledges inaccessible content, yet still fails to innovate

Well, if this doesn’t take the cake.

I have posted on Access Ability previously about
Yahoo’s inaccessible CAPTCHA,
those distorted letters and numbers that appear in a graphic and require the user to type them into an edit field to prove there is a human on their end of the computer and not some spam robot. Screen readers like the one I use, JAWS, do not recognize these images and Yahoo has been unwilling to present an accessible solution, of which several varieties already exist on different web sites.

It is as if Yahoo is sticking their head in the sand and ignoring the mere existence of blind computer users and their need for accessible web content. Maybe that is part of the grand Yahoo master plan, just play dumb and we can offer that as our defense.

I personally know, as of today, for a fact that Yahoo can not plead ignorance. (Its not like they really could, given the public outcry and awareness that has been raised over the past few months by advocates such as Darrell Shandrow at
The Blind Access Journal
Over inaccessible CAPTCHA.)

How did I find out that Yahoo knows blind people exist? Let me explain...

I use a Yahoo mail account for email and news alerts pertaining to this blog, and while signing in to my Yahoo account this morning, I was prompted to upgrade to the “ALL-NEW Yahoo! Mail.” In the pitch, I was told that I should “Be a better pal!” This was followed by claims that “We've built a better Yahoo! Mail, so upgrade to the all-new faster and easier version,” and given a list of what was better about their new service.

This all sounds really good, but below that list was the following message in a link:
“Unfortunately the new Yahoo! Mail doesn't currently work with screen readers. Until then, please return to Yahoo! Mail Classic.”

So, Yahoo acknowledges that they recognize there are blind people using their site and products. And, this includes me, as I was being personally directed to go back to Classic mode. Furthermore, they grant that their “ALL-NEW” and “better” Yahoo doesn’t work with screen readers. And, put this all together and Yahoo is saying blind people can’t be “better pals,” at least not if Yahoo has anything to say about it.

This means that one day, if Yahoo decides to make this much ballyhooed product accessible to screen readers, it will be a retrofit used to provide a virtual on-ramp that blind people can use onto this information superhighway, instead of having built in accessibility from the beginning. I just find it disgusting that people like the developers who make these products that can be designed with accessibility from the beginning, choose not to even attempt this. Under the Americans with Disabilities Act, a new building must include wheelchair accessibility and only older buildings are allowed to retrofit. Why do information technologies not fall into some equal category for providing accessibility?


After this mornings experience, I have a question for Yahoo that comes to mind about their technologies. If you can detect that I am using a screen reader, and your company considers itself a leader and innovator of web content, then why in the world can the geniuses on your staff not incorporate the screen reader detection that I encountered today with your CAPTCHA to present an accessible method of human verification when you find a blind user is present?

This just gives me another reason to beat the awareness drum for the
Yahoo accessibility improvement petition.
If you have not yet signed the petition, please do so and help spread the news of this still on-going battle.